July 7, 2020

Home delivery services see boom in business because of pandemic

WITH many people opting to stay home amid the coronavirus outbreak, several businesses, including eateries have either closed or limited their services. Some restaurants have put up signs stating they only do takeaways and delivery and prohibit dining in. This has sparked a great demand for online delivery services, especially in the food and beverage sector. Nham 24, one of the most-used delivery services, says it is seeing a spike in orders. “We see a rising number of orders for food and goods every day as people confine themselves to their homes owing to the rise in the number of coronavirus cases,” said a Nham 24 spokeswoman. “In view of the outbreak, we also teach our drivers to practice social distancing and maintain good hygiene throughout the whole process – from picking up food in stores to delivering them to customers.” In response to the growing demand, Nham24 is expanding its network by partnering with more than 2,000 restaurants and stores in Phnom Penh and Siem Reap province. Nham24 also plans to expand its services to the provinces of Kampong Cham, Kampot and Battambang. Another food delivery service Muuve is also witnessing a growth in business. Chum Phanit, an assistant operation manager, said: “As we are experiencing a growing number of food delivery orders during the pandemic, Muuve has already increased the number of delivery men since March to provide an effective service to its customers”. In addition to this, the delivery service has also extended its business hours, now operating from 8am to 10.30pm. “As people are afraid to go out, Muuve has extended the working hours to provide a complete service to customers. We also have regulations in place to ensure our delivery men adhere to health guidelines to protect themselves against COVID-19,” said Mr Phanit. Seafood restaurant Joub Klean, which offers online food delivery services, is also seeing an increase in orders as people stay home. “Over these past months since the pandemic outbreak, our orders for fast food and seafood have increased by about 40 percent,” its owner Salath Srey Lang said. Having been open for four years, the restaurant’s best-selling dishes are usually fresh seafood but amid the pandemic, many customers have suggested that the shop make dry seafood which they can store at home.“As people are advised to stay indoors and practise social distancing, most food orders are for types which can be stored for a long time including dry beef, shrimps and fish,” Srey Lang said. “I understand the situation which is why we try to come up with new and different dry dishes for people to stock up on at home.”

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